Giving the weekly meeting a new look

The main thing is we have 90 agents across the three offices so we'd be here for hours. Our team meetings used to go for two hours and it wasn't an efficient use of time.

We now split it into two meetings. We have an online meeting at 8.30am which is for all the stock that isn't in a campaign and didn't sell at auction or set date sale. Then we go through all our new stock and current campaigns

at 9am plus birthdays and welcomes and anniversaries. It's about 45 minutes. We have high engagement and high retention.

Everything is evolving here. Nothing is set and forget, everything is up for improvement every day of tour vendors. It's also beneficial for the team to know what's happening in the market as we have a lot of different stock across a range of suburbs. It's about accountability but also you can get a lot of learnings from it as an agent.

We meet every Monday at 8:30am without fail but if there is a public holiday, it’s always the day after. We have little quirky things in there like if you’re late, you’re fined $5. We also rotate the hosting duties among our agents so someone different is hosting each week.

We begin by going through our highlights of the week just gone including fun things that happened on the weekend, best practice moments and we nominate someone in the team who was living our values.

There is always an update from one of our BDMs for a property management update along with someone from Loan Market going through trending topics including market sentiment and interest rates.

Going through our NurtureCloud data is a big part of our weekly meetings. We talk through the top five agents for appraisals for the week before along with where everyone is tracking for the month.

Our meeting also includes talking about calls, our pipelines and offering any market messages we can use to create urgency for people to list. We also go through our listing presentations from the week before and any upcoming, this is when we are all able to offer advice for anyone who needs help. Auctions, stock, open homes and our goals and targets are also included. We are really focused on winning Saturdays and using our NurtureCloud data to help drive this. We make sure to give our agents doing the most call backs a shout out.

Every quarter, we have an entire organisation meeting. We call it the NGCB Quarterly (all our business names combined - Norwood, Grange, Campbelltown and Burnside). In this meeting we recap the quarter that was, go over statistics of our departments led by our leadership. Any accolades or awards we won or achieved, and discuss the vision and focus of the quarter coming to continue bringing out people on the journey with us.

We believe in being very transparent with our staff. Jason will speak about how the organisation is going. Whereas I will give a detailed run through of the quarter that was, explaining our mission and our outcomes seen across each department. This continues to outline the upcoming quarter and our works planned in each department along with our expectations to give a clear understanding of why and the direction we plan to move in as an organisation.

We want to ensure everyone has a complete understanding of where the business is going. Everyone in this meeting is hearing the same message, at the same time. This has helped create boundaries with our people and allows leadership to continue to align people to the focuses each month when new ideas present themselves. These new ideas are not forgotten but placed into future quarters and discussed when they could be implemented.

We have been doing this for the last 18 months and just looking at the change it’s made, we can see that everyone is more aligned than ever because they understand the journey we are on.