Earlier this year, an eight-storey apartment building experienced a catastrophic flood. Water poured from the top floor, affecting every apartment below and rendering the entire building uninhabitable.
While all units were impacted, we managed 15 of the affected apartments - looked after by our incredible team members:Jacqui Kendall, Gabrielle Dally, and Viv Lum. Despite already carrying full portfolios, these three rose to the occasion.
They were onsite helping tenants who had just minutes to gather what they could. With strict Body Corp access rules in place, Jacqui, Gabby, and Viv climbed up and down eight floors to assist tenants with salvaging belongings, arranging emergency accommodation, and providing calm support in the chaos.
Thanks to their quick thinking and empathy, several tenants were successfully rehoused into other rentals with us. They also worked closely with affected owners, helping them navigate complex insurance and Body Corp claims, while ensuring clear and compassionate communication throughout.
This is property management at its best - not just solving problems, but truly looking after people when it matters most. We’re incredibly proud to have them on our team.
Nelly Williams - Operations manager
