Residential
Explore
Today, she stands as the agency’s newly promoted department manager, the recipient of the network’s highest volume of client compliments, and runner-up for Property Manager of the Year at the 2026 Ray White Awards.
For Mirela, the milestones reflect far more than career progression - they are the continuation of a life shaped by resilience, purpose, and an unwavering commitment to people.
Arriving in Australia as a refugee following the war in Bosnia, Mirela learned early on from her parents that grit and dedication could overcome the steepest odds.
Mirela said those lessons became the foundation of an approach to real estate that prioritises deep personal connection over simple transactions.
“My journey has shaped the person and professional I am today,” Mirela said.
“From a young age, my parents taught me that if I worked hard and remained determined, I could achieve anything. I believe people can tell when you genuinely care.
“For me, it has never been about simply managing a property - it is about building relationships, earning trust, and making sure every client feels valued and supported.”
That philosophy proved transformative throughout Mirela’s tenure as a Senior Property Manager, where she managed portfolios ranging up to 500 properties while mentoring up-and-coming staff.
Her dedication frequently turned frustrated landlords into lifelong advocates.
In one defining instance, she took over the management of an 11-townhouse complex for owners who were on the verge of leaving the agency due to past poor service.
Through consistent communication and meticulous oversight, she not only restored their faith in the brand but forged a bond so strong that the owners remain some of her closest friends today.
Even with her recent promotion to Department Manager, Mirela refused to step back entirely from the frontline, personally negotiating to retain a core portfolio of long-standing clients.
“Without a doubt, what I love most is the trust I have developed with my landlords and tenants over the years,” Mirela said.
“Being able to turn a client’s negative experience into a positive one is one of the most rewarding aspects of my role. There is nothing more satisfying than resolving an issue and seeing the relief and gratitude it brings.”
While modern technology platforms like Ailo have helped streamline operations across the Newcastle office, Mirela remains a passionate advocate for preserving the human element in an increasingly automated world.
She actively encourages her team to craft their own inspection reports and communications rather than turning to generic AI tools.
“When we rely too heavily on AI, we risk losing the human touch and attention to detail that make our service valuable,” she said.
“Technology should support our expertise, not replace it. The strongest property management combines efficient systems with genuine human connection and professional judgment.”
Mirela said every compliment represents the time, effort, and care put in each day.
“To know that this commitment is recognised within a network I am so proud to represent is deeply humbling. It reinforces why I love what I do and motivates me to keep giving my very best,” she said.
Read some of the compliments Mirela has received on the Ray White feedback page:
Over the years, I have worked with a number of property managers, and Mirela is by far the best property manager I have encountered.
She is professional, knowledgeable, responsive, and genuinely cares about both her clients and the properties she manages. Her communication is excellent, she is proactive in addressing issues, and she consistently goes above and beyond to ensure everything runs smoothly.
What I appreciate most is the confidence and peace of mind she provides. I know my property is being managed to a high standard, and I can trust that any issues will be handled promptly and professionally.
Mirela is a tremendous asset to her workplace and a credit to the property management profession. I would not hesitate to recommend her to anyone looking for an exceptional property manager. She sets the standard for what great property management should be.
****
We would like to express our appreciation for the outstanding service provided by Mirela Cicic Property Manager at Ray White Newcastle office for looking after our rental property.
Mirela shows professionalism, excellent communication, and a strong commitment to achieving the best possible outcome. She always kept us informed throughout the entire process, promptly answered my questions, and made what could have been a stressful experience both smooth and straightforward.
Her knowledge of the local rental property market, attention to detail, and dedication to landlord satisfaction were evident every time. I particularly appreciated her honesty, reliability, and willingness to go above and beyond to ensure everything proceeded efficiently.
Thanks to her hard work and expertise.
***
I’d like to extend my appreciation to Mirela Cicic of your office, who has overseen our Newcastle investment property.
Mirela has managed the property proactively whilst looping us in when we need to be. Since purchasing, we’ve had tenants of consistently high quality, who’ve treated the property respectfully. Mirela has negotiated fair rental increases on our behalf and we’ve been pleased with the yield.
It’s very clear that Mirela is passionate about her profession and dedicated to providing her clients great outcomes. It has been a pleasure to have in our corner, having removed much of the stress of having to manage the property ourselves. We’re sad to see her go but wish her the best of luck in her new role.