Rachel is an experienced Head of Department and Licensee with over 20 years of customer experience across Australia and overseas. Known for her strong relationship-building skills and industry expertise, she is passionate about developing high-performing teams and delivering exceptional client experiences. Over the past five years, Rachel has worked as a General Manager and Licensee, overseeing a rent roll of more than 1,500 properties and leading teams through complex property management environments. She brings a hands-on, people-first leadership style and strongly believes that investing in her team and culture underpins long-term success. As Head of Department, Rachel leads the property management division with a strong focus on strategic direction and building meaningful relationships. Through decisive leadership, commercial insight, and close collaboration with sales, she drives operational excellence across the division. Central to her approach is fostering a positive, supportive team culture, recognising that engaged and empowered teams are key to achieving long-term success. Rachel is passionate about growing the property management department at Ray White Cottesloe Mosman Park, with a focus on people, performance, and long-term success.