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    Over time, Vivien has become one of the nation’s most respected names in real estate, entrusted with some of Australia’s most prestigious homes.

    Recently achieving a career milestone by selling her own “dream home” in Mosman Park for $21.5 million, Vivien embodies the philosophy that luxury is never just about the home.

    “It is not just about selling the home, but selling the emotion, the lifestyle, creating the extraordinary,” she said.

    “I’m not just a transactional agent, I am a trusted curator of lifestyle,” Yap said.

    Vivien concentrates on elevating the client experience through service and gifting, ensuring that her differentiation matches the lifestyle her clients are buying into. She is constantly asking herself: “will this feel like a continuation of the luxury they’ve just purchased?”

    Think: Dior candles, Tiffany glassware, Hermes platters flown in from Sydney.

    But it’s never just about the gift.

    “It’s about emotional value, ongoing relevance, and how deeply you understand your client’s world,” she said.

    “Selling high-end real estate isn’t just about glossy brochures and open houses. It’s about creating a moment — a vision — that a buyer can feel.”

    “We partnered with Moët Hennessy to host a private dinner in one of our listings. A professional chef cooked in the home’s kitchen. Guests didn’t just view the property; they lived it. I didn’t sell the house to anyone who came to the event, but I secured two listings from guests who experienced what we do for our clients.”

    Vivien regularly partners with luxury brands, like Rolls Royce.

    Vivien’s number one priority is not the sale transaction, but the relationship she builds and maintains with her clients.

    “Real success is when we’re acting in our client’s best interests with absolute discretion,” she said. “Trust is never given, it’s earned.”

    “It’s not about one transaction; it transcends beyond this one deal with trust being built for all future transactions.The gifting, the partnerships, the events, they all stem from what I call: The understated, invisible process.”

    Finally, Vivien emphasises that the process needs to be authentic.

    “It only works if it’s authentic. You can’t fake luxury lifestyle knowledge, or genuine interest in these experiences. If you don’t naturally align with the luxury world, forcing it won’t work,” she said”

    “Luxury real estate isn't just about selling expensive houses. It's about becoming part of a lifestyle ecosystem where extraordinary experiences are the baseline expectation.

    “When you can deliver that consistently, you're not competing on commission, you're competing on irreplaceable value.”

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