Ray White doubles down on compliance

Ray White agents were trusted by over 73,000 families to sell their properties in the last financial year, while property management experts took stewardship over more than 220,000 investment properties.

The responsibility is immense. To “be proud of every transaction” is at the heart of Ray White’s values.

“Compliance is one of the most significant issues that can undermine our reputation and trust within our customer base,” said Shaun Doyle, the recently appointed Agency Compliance Manager.

“We don’t want to have to wait for compliance issues to arise - we believe we should anticipate them and adapt proactively.”

“Ray White has taken bold steps to strengthen its compliance offering,” he said.

“A move designed to provide greater protection for clients and a stronger framework of support for members.”

The investment in Shaun Doyle’s new role as Agency Compliance Manager signals Ray White’s belief that compliance is not a regulatory burden, but a strategic advantage that enhances confidence for both customers and agents.

“Combining the expertise of the customer experience, compliance and legal departments within Ray White, the head office continuously monitors new and existing legislation to ensure agents are always ahead of the curve and are given long lead times of any critical changes to operations,” Mr Doyle said.

Known for its rigorous training programs for every agency role - be it sales, property management, business leadership or operations - compliance has become a cornerstone of the Ray White training schedule.

“The pro-active development of compliance training programs is tailored to real-world scenarios faced by agents, providing the tools agents need to act confidently and compliantly in every transaction,” he said.

“We’ve also rolled out a series of safeguards and alerts within Ray White’s digital platforms to reduce risk and simplify compliance for agents in the field, with more safeguards being implemented in 2026.

“For example, as anti-money laundering legislation is being implemented that will significantly impact the real estate industry, we’re ensuring that our network is educated 12 months out from any changes.”

“Our commitment is to celebrate best practice, encourage transparency and embed accountability across the group.

“We’re not naïve to think there aren’t operators who will take advantage of our reputation to build trust with their customers.

“But with a robust compliance framework in place, these businesses and individuals are identified and addressed quickly.

“We hope that this commitment to compliance will give our customers the security that they’re dealing with the gold standard - a group where professionalism, transparency, and protection are of the utmost importance.”

Ray White Managing Director Dan White said the size and reach of the group meant that the group had a responsibility to lead from the front.

"We know that to be the market leader you have to act like one," he said.

"Compliance is not just about ticking boxes; it’s about building trust, safeguarding clients and supporting our members to deliver exceptional outcomes."