Futurist shares shocking insights at Connect 2025
With a career spanning 25 years as a tech entrepreneur and CEO, Melissa Clark-Reynolds is a trailblazing futurist and one of New Zealand’s most respected business thinkers.
Ms Clark-Reynolds now brings her deep insight and strategic clarity to some of the most innovative organisations in the region — including her current roles on the boards of Wētā Workshop, Atkins Ranch, Alpine Energy, and Daffodil Enterprises.
She spoke about new and innovative ways in which AI is being used.
“Change happens really really slowly. The first lies of code were written over 50 years ago,” she said.
“We went through a lot of changes to get to where we are today. There’s probably another 50 years to go before we get to real artificial intelligence.
“But if you pay attention you can pick up on some of these hints of the future, you can pick up on things before other people do that might foreshadow what’s coming next.”
Ms Clark-Reynolds touched on which jobs were getting affected the most by AI. Ms Clark-Reynolds referenced a quote by Scott Gallowway who said “AI won't take your job, but someone using AI might.”
“The people who created AI are losing jobs to AI the most quickly,” she said.
“While there’s been 92 million jobs lost, but 170 million jobs have been created.
“Interestingly the job most affected has been postal clerks. Any rules based jobs like banks tellers, and engineers seem to be the most easily replaced by AI.
“People-to-people based jobs like education and healthcare are the hardest to replace.
“Deep empathy is not something AI is very good at.”
She also said she believed the law industry would be one of the sectors where AI would be most impacted in the future.
Interestingly, Ms Clark-Reynolds said the biggest use of AI with Gen Z is AI therapy.
“They are the loneliest generation in history,” she said.
“There was an example where a Gen Z person fed in all his teenage diaries and made a digital twin which he sent to AI therapy. He was quite impressed with the conversations they were having. He then sent his digital twin to real therapy and it even fooled the therapist.
“If you're getting all your therapy from AI that's a little concerning, but it’s too soon to tell if something is good or bad - new tech is good or bad, it’s better or worse to have an AI therapist, we don’t know yet.”
Another use of digital twins is being seen in the rise of AI coaching.
“We’ve seen a massive rise in AI coaching,” she said.
“This group made a Tony Robbins AI coach by feeding all of this Tony Robbins content into a chat bot and made a full-profit coaching chatbot of Tony Robbins, which he didn’t endorse.
“Which raises issues of copyright and ownership of intellectual property.”