Customer feedback

In most cases, complaints and feedback should first be raised with the Ray White office you have been dealing with, as many issues can be resolved quickly at a local level.

If you have already been in contact with the Ray White office, but would like to contact Ray White corporate, please be prepared to provide the following details via the feedback form below:

• Your name and contact details

• The office involved

• The property address, if relevant

• Details of your complaint

• Any supporting documents

We aim to review feedback fairly, respectfully, and as quickly as possible.

What happens after you submit the feedback form

Once your feedback is received, it will usually be:

1. Acknowledged

2. Reviewed

3. Directed to the right person or team

4. Responded to as quickly as possible

When Ray White corporate may become involved

Most complaints and feedback are best handled by the local Ray White office first.

However, Ray White corporate may become involved where a complaint raises broader concerns such as:

• Serious conduct issues

• Privacy or marketing concerns

• Repeated complaints about the same office or person

• Legal, regulatory, or media escalation

• Issues that may affect the wider Ray White brand

Our approach

We aim to handle complaints in a way that is fair, respectful, timely and confidential, while focusing on resolution where possible.

We also use feedback to identify trends, improve our systems, and support better outcomes for customers.

To submit feedback or raise a complaint, please contact your local office first, or contact Ray White corporate below: