Property Management - Senior Property Manager, Ray White Chelsea
Sandrena started her real estate career in 2006. She enjoys the variety of tasks that her job provides and is excellent in monitoring rent arrears. Sandrena has a firm yet friendly approach and prides herself on extensive knowledge of the Residential Tenancies Act, delivering excellent results at VCAT and providing excellent customer service.
Outside of work, Sandrena enjoys travelling, trying out new restaurants and spending quality time with her family.
Hi Debbie - I wanted to thank you and your team (especially Sandrena) for looking so well after my property in Hampton East! I had 2 other Real Estate Agents looking after this property before and I always had problems, even considerable ones like "feral" tenants - people living also in the garage etc etc. With your team there is never a slightest problem. They are a friendly, efficient, helpful and hard working. As already mentioned, I would like to single out on this occasion Sandrena with whom I have dealt for a few years and now during the process of my tenant moving out as I plan to sell this property. She has done a great job and made my life soooooo much easier. Thank you, Sandrena and all other girls involved. Best regards, Eva Roslan
Eva - Hampton East
Dear Debbie, I would like to take the time to say thank you to the customer service we have received from the Rental Department within your firm. We purchased our unit from Ray White in 2011 which we then leased thru your rental department til now (6 Years). Our Rental Manger for as long as I can remember has been Sandrena Lord. Sandrena has always been courteous, professional and a pleasure to deal with. We have had our own ups and downs with tenants, and reletting etc, but Sandrena has also helped resolve any issues that arose. We could not of wished for a better Rental Manager. People tend to complain when they receive poor service, but do not take the time to praise excellent service, hence my email to you
Debbie & Kim - Chelsea
Our experience with Ray White Chelsea has been and is "First Class". From the very first meeting and viewing the property, signing doc's, presenting the key (by the way our many thanks for the goodie basket) to now to the management of the property. Your company and its staff should be congratulated, nothing seems too hard. If we had additional funds, I would automatically seek your advice with regards to the purchase of new property. Chelsea is an ideal location.
Claudio Iacobucci - Chelsea
Both Debbie and I are very happy with the service we receive from Ray White, Chelsea. We are very appreciative of the help you provided when we recently changed tenants. We cannot fault the service we receive from all staff at Chelsea, customer service seems to be a great quality you all have. I would have no hesitation in referring your agency to friends or family.
Kim Hardy - Chelsea