Client Relationship Manager, Ray White Southbank
Lilian has worked for HSBC Premier in Melbourne for 5 years with track records of high customer satisfactions prior to joining Ray White Southbank & South Melbourne.
She has unsurpassed links to the Asian market locally and abroad. She will walk the extra mile with persistence and care to ensure clients’ needs are attended to in a timely manner. Fluent in Mandarin, Cantonese, Malay, Indonesian and Taiwanese, Lilian’s proven ability to build excellent rapport with customers, banks and other channels, has fast tracked her career in real estate to Project Sales Manager.
I highly recommend dealing with Lilian Kwan as has been nothing short of amazing. She has worked so hard for us, traveled across town to open the property early for us, followed up on everything we asked for, and so much more. Her enthusiasm and approach ability is second to none. We were so pleased to be able to speak so honestly and open with her.
Both James and I were extremely happy with the service you have provided. This is our first property purchase and you helped simplify the process, making it less daunting and a memorable experience. We submitted our offer after hours (quite late at night) and you called immediately to discuss and we were advised that the offer was accepted within the hour. This was truly fantastic. Your down-to-earth honest approach is very refreshing in this industry and is greatly appreciated. We certainly would recommend you to friends and family.