Investor Consultant, Ray White Maroochydore
Originating from the UK, Charlotte felt the pull of Australia too much to resist. Initially planning to come over for 12 months, fast forward over 3 years later Charlotte is still loving life on the Sunshine Coast with no plans to return home.
Charlotte joined Ray White Maroochydore over a year ago stepping into the role of our Investor Consultant. It has always been a passion to get into real estate, but it wasn't until Charlotte had spent 4 years in sales and marketing roles elsewhere developing her skills that she then felt ready to take the step into her ideal career path.
With one of the largest property management portfolios in Queensland, Charlotte is responsible for nurturing all new investment management opportunities. Charlotte takes pride in every relationship she builds and enjoys forging new relationships.
Outside of work Charlotte mostly enjoys camping in the bush around Bribie Island and Landcruiser Mountain Park. She also enjoys keeping fit, been a frequent attender of the local Fernwood Gym - if you ever see her in Fernwood make sure to say hello!
Charlotte is happily available for any investors that would like to discuss their management options.
At our organisation, we offer a concierge service to our clients which means we take away the fear and trepidation that comes with investing in real estate. As a property approaches settlement we assist with finding a property manager and for our clients who have invested in the Peregian Springs area, I cannot sing the praises of Charlotte Jack and her team at Ray White Real Estate enough. Service is important to us and when we came across Charlotte we knew we’d found a good match with our own business and our commitment to providing the best possible service to our clients. From the very start, Charlotte supplied me with a template to complete for each client which serves as an excellent starting point for providing accurate and current information about potential clients. From there, I introduce my clients to Charlotte and vice versa. But the relationship doesn’t stop there. I’m cc’d into all correspondence throughout the tenanting process which is comforting to know that my client’s investment is being vetted properly, finalisation of any handover issues, collection of home owner’s package from vendor and then the tenanting of the property. One client recently was thrilled to have her property rented out on the day of settlement – now that’s service. We will continue to refer clients to Charlotte without hesitation as future developments come along. I wish Charlotte and the team the very best as they continue their Property Management service.
I'm writing to pass on our compliments to Charlotte Jack. Having recently sold our home at auction, we have been looking for a property to lease while we look to purchase our next. During the previous weeks I think we have contacted the majority of agents on the coast and experienced a broad variance of professionalism. However, it was a pleasure speaking with Charlotte who contacted us very promptly and was one of the most professional people we have spoken with in recent times. We wanted to let her manager know that she is doing a fantastic job and is an asset to Ray White. Thanks again
Dr Matt Woolley
I have never worked with such a dedicated team of professionals. The staff really cared about my needs all the way through and were always punctual, extremely reliable and friendly. They always took their own initiative which allowed me to have peace of mind. Charlotte and Sharon should be highly commended for their true dedication towards their clients. Thank you.
Our experience with Ray white so far has been fantastic. Charlotte Jack was incredibly helpful and took the time to explain everything to us. Being the first time renting out a property I had a lot of questions that she was happy to answer. The property has just been rented and awaiting for the tenants to move in. So far it's been a positive experience and I'm very thankful of Charlottes help.
Thank you Charlotte for taking care of us and hope to work with you again on our next property purchase in the near future.
Eric and Miner Lim
Dear Ray White Charlotte went out of her way to show my family the property at 31a Somerset Drive, at a time we could make it to the Sunshine Coast from Brisbane. We thought the property was beautiful! We have not put in an application as we are looking for a child friendly house and back yard. We thought it might be a bit complicated with the dual occupancy and a toddler. Thank you kindly for your help. Please pass on our warm words about Charlotte to her manager or employer. Her customer service was excellent.
I wanted to take the opportunity to express how happy my husband and I are in making the decision to change Agencies to manage our investment property. After giving out past Agent many chances to improve their service and communication, finally we made the decision to move due to being let down time and time again. After speaking to many Agencies and people who we asked for recommendations Ray White was our natural choice, mainly due to the service offered by Charlotte Jack. Charlotte was attentive and her follow up second to none. Charlotte was both professional and approachable. I knew if everyone in Ray White was as professional and attentive then we were going to be in good hands. After speaking to Charlotte I stopped calling any other Agencies, she made our choice easy. For us, not living in Queensland it was important to us that we have an agency that we can trust that they will look after our property as if it was their own. Charlotte made the process so easy to move from our past Agent to Ray White, taking care of all the paperwork so that all we had to do was sign and return. Charlotte liaised with our old agency and everything was handed over smoothly. I have also spoken with Danielle who will be managing our property and already I feel far more confident our property is in good hands and will be looked after like I would like it to be. Having specific people doing specific roles making them experts in their field gives me confidence that nothing will be missed. My only regret is that I didn't do it sooner! I have no hesitation in recommending Charlotte and the team and have had a great experience so far and look forward to a long and successful association with Ray White.
S. & T. Fenwick - Sydney